Technical Support

Don't grow it by yourself. Team up! Let us offer first-rate technical help to resolve any problems, no matter how simple or difficult.

Proactive
Monitoring

12nets utilizes advanced monitoring tools and technologies to keep a constant watch on the client's systems. This allows them to identify potential issues and resolve them before they become major problems. Proactive monitoring helps prevent downtime and ensures business continuity.

Help Desk Services

12nets provides a dedicated help desk staffed with knowledgeable technicians. This allows businesses to receive prompt assistance with technical issues and inquiries. Help desk services include ticketing systems, phone support, email support, and live chat support, ensuring that businesses have multiple channels to seek assistance.

Choose 12nets for your Expert Managed IT Solutions

12nets is committed to providing exceptional customer service, which is why we offer 24/7 tech support services. Our dedicated team of skilled support agents is available around the clock to assist you with any technical queries or issues you may have.

Scalability and Flexibility

12nets understands the evolving needs of businesses and can adapt their technical support accordingly. They provide scalable solutions that can accommodate business growth, additional users, and changing requirements. 12nets also offers flexible support options, allowing businesses to choose the level of service that best suits their needs and budget.

Patch Management and Updates

12nets handles the installation of patches, updates, and security patches for the client's software, applications, and operating systems. This ensures that systems remain up-to-date, secure, and protected against vulnerabilities. By staying on top of software updates, businesses can minimize security risks and improve system performance.

Remote Support

12nets offers remote technical support, allowing us to troubleshoot and resolve issues remotely. Remotely access client's systems, servers, and networks to diagnose problems, provide guidance, and apply necessary fixes. Remote support enables quick response times, reducing downtime and minimizing disruption to business operations.

Cultivated, Layered Support

Because we are skilled in many different technologies, our experts can easily adapt to the intricate details of your products and systems.

Professional Services